J9 Technologies offers a range of support options to suit your needs. These include:
Enterprise Level Support
J9 Enterprise Support provides you with world-class software support. Whether placing a call or submitting a request through our web portal, every customer will receive one of our dedicated, U.S.-based support engineers, every time. At every level of service, you can speak directly to a high-quality, experienced support engineer who has an average of 5+ years of consulting and implementation experience.
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Premier Support
The Premier Support level provides an in-depth plan for companies looking for additional support options and enhanced response times above those provided in the Standard Support level. This higher level of support not only offers faster response times, but also additional reporting and communication options.
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Standard Support
J9’s Standard Support level provides a comprehensive support plan for companies looking to maximize their software capabilities and desire a higher level of customer service and support than what is offered by HP-provided support.
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Service Packs
Service Packs are pre-paid, fixed-price/fixed-time service packets which can be instantly invoked, when needed, to schedule remote technical services.
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