J9 Enterprise Support provides you with world-class software support. Whether placing a call or submitting a request through our web portal, every customer will receive one of our dedicated, U.S.- based support engineers, every time. At every level of service, you can speak directly to a high-quality, experienced support engineer who has an average of 5+ years of consulting and implementation experience.
Your support through J9 Technologies does not end with the call. As a J9 customer, you will be working with a complete end-to-end solution provider that will proactively support every aspect of your business computing needs; from implementation and deployment to support and maintenance.
Support Center Advantages
The J9 Technologies Support Center offers a wide range of features for our customers:
Dedicated Support Engineer
On every call, you will speak to one of our U.S.- based, highly experienced support engineers that have an average of 5+ years of consulting and implementation experience.
Service Reviews
On a regular basis, we will schedule a meeting with you and your team to review the quality of support that is being delivered. It is an excellent opportunity for you to provide feedback on how we can improve.
Software Entitlement and Software Maintenance
As a J9 Expedited Support customer, you are still entitled to all of the HP Software licenses, upgrades, patches, online HP KB access, media and materials provided in your HP maintenance contracts.
J9 Technologies and HP Knowledgebase Access
We provide all Expedited Support customers with access to our internally-generated J9 KnowledgeBase, where you get access to J9’s internally generated knowledge base filled with info collected by our field experience in addition to HP’s KnowledgeBase.
Enhanced Escalation Management
Our unique partnership with the HP Support team provides us with a direct channel to 2nd tier HP Support and HP labs. Our cases have high priority in the HP Support case queues. This translates to faster resolutions and quicker escalations for your HP Software issues that require HP involvement.
Other Support Features
- Online case history monitoring and reporting
- Environment discovery and support kick-off meeting
- HP contract administration
- Timely and comprehensive responses to suit your schedule.
Knowledge Base
J9 Technologies has IT Support covered:
- HP BAC, LoadRunner, Diagnostics, TransactionVision products
- Every fully dedicated Expedited Support engineer is certified by HP
- HP ASMP-S Program Certifications
