Get in Touch With Us
Questions about our casino reviews, a correction to flag, or a responsible gambling concern you'd like to raise — whatever brought you to this page, we're glad you're here. This page explains the best way to reach us and what to expect once you do.
How to Reach the USA Casino Team
The most reliable way to get in touch is by email. Every message is read by a member of our editorial team — not filtered by a bot — and we aim to respond within two working days. Write to us at [email protected].
To help us get your message to the right person quickly, a line or two of context at the top goes a long way. Let us know whether your question relates to a specific casino review, a bonus term, a payment method, or something else entirely.
What You Can Contact Us About
We welcome all kinds of messages. The most common reasons readers reach out include:
- Review questions — If you're unsure about a detail in one of our casino assessments, or want to know more about how we evaluate payout rates, welcome offers or licensing, just ask.
- Corrections and updates — We take accuracy seriously. If something on the site looks out of date or doesn't match your experience with a listed casino, please flag it. We'll investigate and update our content if the correction is warranted.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or is causing worry for you or someone close to you, please mention this in your message. We will direct you to appropriate support resources immediately. You can also contact the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week.
- Feedback and content suggestions — Have a topic you'd like us to cover, or a casino you'd like us to review? Reader input genuinely shapes what we work on next.
- Partnership and editorial enquiries — If you represent a brand or organisation and want to explore how we might work together, introduce yourself and outline what you have in mind. We'll respond to serious enquiries only.
- Technical issues — Broken link, page error, or something that isn't loading correctly? Let us know the URL and a brief description of the problem.
What Happens After You Write to Us
Your message goes directly to a member of the USA Casino editorial team. We do not use automated replies as a substitute for a real response. Our target turnaround is two working days, though during busier periods it may take a little longer. We will always follow up.
If your enquiry relates to a specific casino's practices — a withdrawal delay, a bonus dispute, or a licensing concern — please note that we are a comparison and review site, not a regulator or casino operator. We cannot intervene on your behalf, but we can point you toward the right body to contact, and we take reader reports seriously when maintaining our editorial assessments.
A Note on How We Work
USA Casino researches and reviews online casinos available to US residents. Our editorial positions are based on independent assessment — licensing and regulation, payout rates, game fairness, payment methods, bonus terms and responsible gambling tools. Commercial relationships with operators do not determine rankings or ratings.
All casinos we cover must hold valid licensing from a recognised regulatory authority, use HTTPS encryption to protect personal and financial data, and offer independently certified random number generators for their games. Where we identify a genuine drawback — even for a top-ranked operator — we say so. Reader feedback helps us keep that standard honest.
If you want to understand how we assess the casinos listed on this site, or how payout percentages and return-to-player figures are calculated, our guide to licensed casino sites covers those topics in detail.
Responsible Gambling — Where to Find Help
We are committed to presenting online gambling as entertainment with real financial risk attached — not a reliable source of income. If you or someone you know needs support, the following organisations provide free, confidential help:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: ga.org — peer support meetings across the US
- National Council on Problem Gambling: ncpgambling.org
Most licensed online casinos operating in the US also offer self-exclusion programmes, deposit limits and time-out features. If you need help locating these tools on a specific site, contact us and we'll point you in the right direction.
Our Commitment to You
Every message we receive is treated with care. Whether you're a regular reader, a first-time visitor, or someone who stumbled across this site while researching US online casinos, your question matters. We will always respond with a real answer from a real person.
Thank you for taking the time to get in touch.